London, Paris: Unilever, the global FMCG giant, has signed three huge outsourcing deals this week with Accenture, Capgemini and IBM respectively.
HR with Accenture
Accenture has won a new five-year contract with Unilever (FTSE: ULVR) to provide human resources (HR) business process outsourcing (BPO) services that benefit more than 130,000 Unilever employees in over 100 countries and introduce a series of service improvements focused on enhancing the user experience. Financial terms of the contract were not disclosed.
Under the terms of the contract, Accenture will work with Unilever to continue to improve the quality and effectiveness of its HR services. The scope of the contract includes recruitment, reward and core HR administration, and learning services covering content sourcing and development, program planning and delivery, learning system hosting, payroll administration, and management and administrative services.
As part of the renewed contract, Accenture will closely align the services it delivers with Unilever's Talent Agenda. With the introduction of a number of innovations, the services Accenture provides will focus on delivering business-relevant results in line with Unilever's key business priorities. The program will drive greater efficiencies and an improved user experience. The enhanced contract will include a number of new elements.
For example, as part of a revitalized Service Performance Model, Accenture and Unilever will go beyond traditional operational service-level agreements and team to achieve outcomes relevant to Unilever's business targets.
Additionally, Accenture will introduce a more proactive recruiting approach, including the expanded use of social media. Proactive sourcing tools will support more effective, forecasting-led recruiting methods and will result in a broader, more appropriate candidate pool for Unilever.
Learning services will be expanded by Accenture to support Unilever's focus on developing future leaders and will incorporate professional skills building modules into a refreshed learner curriculum. Through the delivery of courses from the functional to strategic, Accenture will help develop the next generation of talent within Unilever.
The new agreement aligns HR services with Unilever's sustainability agenda. For example, learning programs will make greater use of virtual instructor-led training (VILT), while recruitment services will increase the use of technology where possible, reducing environmental costs.
"This contract renewal represents a new milestone in Accenture's 10-year collaboration with Unilever, and is testament to the work that we have delivered," said Teo Correia, a senior managing director in Accenture's Consumer Goods & Services practice who leads Accenture's work with Unilever.
"Unilever strives continually to find new ways of improving its HR function to enhance the skills and abilities of its global workforce, and this contract is key to achieving future success and higher performance. We look forward to helping Unilever achieve its goals."
Accenture will deliver the services through its Global Delivery Network, using multiple centers across the United States, Europe, and Asia Pacific.
Finance and Accounting with Capgemini
Unilever has selected Capgemini as one of its global Strategic Suppliers under its 'Partner to Win' programme.
Capgemini has also been awarded a €100 million plus five-year outsourcing contract extension which will see it continue its seven-year relationship delivering Unilever's Southern Hemisphere Record to Report operations, global intercompany processes, as well as Access Control and Reporting & monitoring globally.
The new deal will see it provide Finance and Accounting services across more than 130 countries.
Hubert Giraud, CEO for Global Business Process Outsourcing at Capgemini said, "This major contract is a result of two very focused companies demonstrating their ongoing commitment to one another. Capgemini's ongoing innovation continues to drive value for Unilever. This win is testament to the team's commitment and our ability to create a winning solution based on process harmonization and above all, a strong strategic partnership. Unilever is clearly a significant customer for us and it's fantastic to see that view reciprocated. We look forward to continuing our long and successful relationship with Unilever."
The new contract will commence in January 2013, with services being delivered from Chile, Brazil, Guatemala, India, Singapore and China.
Finance and Procurement with IBM
IBM says it has won a finance and procurement outsourcing contract with Unilever worth more than $175 million, which will provide a truly global procure to pay service to over 70 countries. In addition, the scope of this five-year agreement includes record to report services for the Northern Hemisphere.
The agreement extends the existing strategic relationship established between Unilever and IBM in 2005.
The agreement will improve and sustain best practices for Unilever with globally standardized financial and procurement services. Over the course of the contract, IBM will continue improving the quality of services provided to Unilever allowing the company to enhance its business agility and scalability while continually enhancing its service to customers.
Both parties have also signed a strategic partnership agreement that sets out a clear framework of how IBM will help Unilever achieve its business and sustainability goals. As part of the agreement IBM will look for ways to apply its innovative business offerings toward additional areas of the Unilever business. The agreement includes offerings from all areas of IBM's portfolio of products and services, including hardware, software and global services.
"Through this agreement, we reinforce our commitment to transform Unilever into an increasingly flexible, agile, and competitive global company," said Jean-Stéphane Payraudeau, Vice President IBM Global Process Services. "Building on years of successful partnership, we are delighted to continue this journey as the new global Procure to Pay partner while continuing to provide and transform our existing services."