Paris: Capgemini has strengthened its hand in cloud computing services by upgrading its relationship with US software management group BMC.
The firm says the move is designed explicitly to capitalise on the European demand for cloud; it will help Capgemini's European customers accelerate cloud adoption while also satisfying EU regulations concerning security, privacy and energy consumption.
- Locally Hosted Clouds -- Capgemini's outsourced infrastructure customers in Europe will now have the option to move from their existing IT service desk solution to a new BMC Remedy OnDemand solution, a highly standardized, subscription-based cloud service. This solution will help reduce key security and privacy concerns by leveraging locally hosted cloud environments.
- Rapid Cost Savings -- Capgemini and BMC will be able to quickly cut the overall cost of IT service management for more than 200 Capgemini outsourced infrastructure customers in Europe, as well as enable greater flexibility and innovation via Remedy OnDemand's differentiated mobile and social capabilities.
- Shared Services Capabilities -- Through a joint go-to-market strategy, BMC will host Remedy OnDemand at one of Capgemini's European datacenters, and together, the companies will provide shared services capabilities to Capgemini customers via a joint center of excellence. BMC Global Services also will team with Capgemini to deliver ITSM (IT Service Management) and BSM (Business Service Management) services.
"BMC Remedy OnDemand speeds up our ability to roll out new IT services and resolve incidents while reducing the overall cost of service management deployments," said Steve Wanklin, Capgemini's senior vice president and head of global operations of Infrastructure Services.
"As a market leader in the Software-as-a-Service, we are proud that BMC has trusted us to be their infrastructure provider of choice for the European market. We feel that the combination of BMC technology and Capgemini services will enhance our leading position in service management and integration here in Europe."
Paul Avenant, BMC's president for Enterprise Service Management, said, "As one of our first Remedy customers, Capgemini has credentials in this area that are second to none.
"This elevated go-to-market partnership makes BMC the largest provider of cloud-based IT service management solutions in Europe, with Capgemini becoming the largest global partner for BMC Remedy OnDemand.
"We believe that this expanded partnership between two proven market leaders will enable our customers to dramatically reduce their IT operations costs, while fully meeting the regulatory requirements around security, privacy and energy consumption."