New York: The International Association of Outsourcing Professionals (IAOP) has named Accenture as the world's best outsourcing provider for the fifth consecutive year and KPMG topped the list of leading advisors to the industry in the 2012 Global Outsourcing 100 rankings released yesterday.
"This year's rankings for the Global Outsourcing 100 and World's Best Outsourcing Advisors represent the best in outsourcing, hailing from every corner of the globe," said IAOP CEO Debi Hamill.
"Getting selected shows these companies came out on top following a rigorous application process and unbiased competition judged by an independent panel of recognized industry leaders in outsourcing."
Global Outsourcing 100 Results
Top 10 Service Providers
IAOP says the leading players on both lists possess strong customer references, management capabilities, balanced performance and demonstrated competencies in an industry that is increasingly becoming more strategic and used for higher skilled knowledge-based activities.
Information gathered during the selection showed that outsourcing remains a growing segment of business. Average revenue for 2012 Global Outsourcing 100 providers was $1.6 billion, with a growth rate of 6 percent versus 13 percent in 2008.
As a reflection of the tighter employment picture globally, this growth did not result in a growth of employee count for the providers. IAOP found 17,400 employees were engaged in outsourcing on average with 2012 Global Outsourcing providers; representing the same number as in 2008.
Advisors also showed that 2011 was a growth year for their business with a revenue growth of 37 percent while growing employment by 12 percent year on year.
Top 10 Advisory Firms
|5||Ernst & Young|
|7||Baker & McKenzie|
|8||Kirkland & Ellis|
|10||Booz & Company|
"KPMG is delighted to be acknowledged for the work we do for our clients, by the outsourcing industry's leading professional organization," said Mark Toon, Global Leader, Shared Services and Outsourcing Advisory.
"It is very gratifying when an independent organization confirms that we are delivering value to both our clients and the profession, in this rapidly changing and complex environment."
To make the list, companies that provide consulting and legal advice to outsourcing buyers and sellers submitted applications covering various criteria, including customer satisfaction, size of revenues and global presence.
"This is a significant accomplishment and is a result of the strategic investments our member firms have been making to further strengthen our global capabilities in the shared services and outsourcing areas," added Mark A. Goodburn, Global Head of Advisory, KPMG International.
"We are honoured to be recognized for working with the world's leading organizations to create and protect the sustainable value of their business."