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Global outsourcing market holds - despite European collapse

Global Outsourcing

Stamford: TPI Index data from Information Services Group, ISG, shows that the value of the global outsourcing market improved during the second quarter despite a decline in the number of contracts awarded.

  • TPI Index Shows Outsourcing Market Improved in Second Quarter
  • Total contract value up 7 percent year-over-year, sequentially, despite decline in activity
  • Europe down 21 percent year-on-year as Eurozone uncertainty takes toll
  • Growth in business process outsourcing, Asia Pacific region, mega-deals drive market

The 2Q12 Global TPI Index, which covers commercial outsourcing contracts worth $25 million or more, measured total contract value (TCV) of $21.4 billion, an increase of 7 percent from both the second quarter of 2011 and the first quarter of 2012. Driving the improvement was strong growth in both the business process outsourcing (BPO) segment and the Asia Pacific region.

The 173 contract awards during the second quarter represented a drop of 22 percent year-over-year and 14 percent sequentially. However, the market saw renewed activity in mega-deals, those contracts with a TCV of $1 billion or more, and mega-relationships, those contracts with an annual contract value (ACV) of $100 million or more.

"The outsourcing market showed improvement during the second quarter on both a year-over-year and sequential basis," said John Keppel, Partner & President, Research and Managed Services, ISG. "However, the quarter's growth was not enough to prevent a first-half decline in both value and activity from last year's record performance."

The 2Q12 Global TPI Index tallied five mega-deals compared with just one each in the second quarter of 2011 and the first quarter of 2012. Mega-deals accounted for nearly 30 percent of global TCV during the second quarter, and three were awarded in the less mature markets of Brazil and India. Eleven mega-relationships were awarded in the quarter, compared to four a year ago and seven in the prior period.

By scope, the BPO segment awarded $8.3 billion in TCV during the second quarter, an increase of 7 percent year-over-year and 32 percent sequentially. Among the awards were two mega-deals with a combined TCV of $2.5 billion. For the first half of 2012, BPO TCV is down 13 percent.

IT outsourcing (ITO) contracts accounted for $13.1 billion in second-quarter TCV, a rise of 6 percent year-over-year but a decline of 5 percent sequentially. Year-to-date, ITO TCV is off 6 percent.

Regional disparity

By region, Asia Pacific turned in the fastest growth during the second quarter, driven by activity in the Telecom & Media and Banking, Financial Services & Insurance (BFSI) verticals and Greater China and Australia New Zealand sub-regions. The region's $4.7 billion in TCV represented year-over-year growth of 181 percent and sequential growth of 162 percent. For the first half of 2012, TCV in Asia Pacific was up 44 percent.

Americas TCV of $8.3 billion rose 6 percent over the same quarter a year ago but dropped 6 percent from the first quarter. For the first half, the region was flat.

Europe, the Middle East & Africa (EMEA) registered $8.4 billion in TCV, a drop of 21 percent year-over-year and 11 percent sequentially. Year-to-date, EMEA TCV is off 24 percent, as continuing economic struggles in the Eurozone still appear to be subduing decision-making about outsourcing.

Keppel added, "Looking forward, we anticipate a soft third quarter, which faces an especially tough comparison with 2011. The fourth quarter will likely pick up, with some help from larger deals in the pipeline ready to go to award."

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