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Capita extends DWP role

London: Capita's customer management business will manage 10 enquiry lines on behalf of the UK Department for Work and Pensions (DWP) from February 2014, after signing a new contract with the department worth £41m over three years. The contract will extend the contact centre work Capita currently delivers for the DWP and add a number of new services currently delivered by other companies, including help lines for: the state pension; pension credits; Jobseekers Allowance; Jobseeker Direct; National Insurance number allocation, national benefit fraud reporting and the winter fuel allowance.

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