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News in brief - the best of the rest of the week

That Was The Week That Was

Manchester: And what else happened last week? A round-up of the rest of the news in brief.

  • Deloitte announced the launch of Deloitte Digital, a global practice of over 800 employees designed to provide clients with a full suite of digital services. Deloitte Digital pulls together existing skills and expertise across Deloitte's member firms such as strategy, user experience, content, creative, engineering and implementation across mobile, web, social and digital content solutions. Sam Roddick, lead for Deloitte Digital EMEA, says, "Winners and losers will be determined in the digital revolution. Every one of our clients is impacted regardless of industry and region. We have developed Deloitte Digital in response to increasing demand from our clients across the world for advanced digital advice, particularly in the mobile sector. They value our industry knowledge and insight and this expertise, combined with creative knowledge, will help them connect with their customers, employees and partners in the new digital world. Deloitte's global network of digital studios includes the recently acquired mobile agency Übermind.
  • Cognizant topped the customer satisfaction and recommendation rankings in KPMG's Outsourcing 2012 study of service provider performance in the Nordic region. While Cognizant topped the general satisfaction ranking with a score of 80 percent (significantly above the average industry satisfaction rate of 68 percent) and client recommendation ranking with a like score of 80 percent (significantly above the average client recommendation rate of 67 percent), notably, all Cognizant clients among those surveyed were satisfied with its services. This independent study evaluated 28 global and local service providers based on an assessment of more than 900 unique client-provider relationships. As part of the study, CFOs, CIOs or their direct reports at over 340 of the top IT spending organisations in the region were interviewed.
  • Capgemini revealed the findings of its Global Business Process Management Report. The study of over 1,000 Senior Business and IT decision makers including CEOs and CIOs worldwide, shows that in the current economic climate, business process management is increasingly viewed as a C-level concern, as companies look internally to improve their margins, efficiency and productivity. In challenging times, executives believe that Business Process Management (BPM) can help deliver the cost savings that are crucial to maintaining healthy margins — over 60 per cent of participants from the study believe BPM should be managed directly by the executive board. And interest in BPM is on the rise — over half believe their organization will place greater emphasis on BPM in the next year, while 68 per cent say that if the economic climate continues to be challenging they will invest in it more.
  • For the fourth consecutive year, Mott MacDonald has had its approach to the prevention of accidents and ill health recognised in the Royal Society for the Prevention of Accidents (RoSPA) Occupational Health and Safety Awards 2012. The RoSPA Occupational Health and Safety Awards scheme is the largest and longest-running programme of its kind in the UK. It recognises commitment made by a company to accident prevention and good health in the workplace. Richard Williams, Mott MacDonald's managing director said: "We are really delighted to receive this RoSPA Gold award for the fourth consecutive year. It demonstrates our commitment to the wellbeing of our staff and their safety. With 14,000 staff, the award is testament to the hard work and planning by our safety team across all of our worldwide offices."

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