Bangalore: Infosys's BPO business has won prestigious independent endorsement.
Infosys BPO Ltd. has been awarded the highest rating and has been re-certified at capability Level 5, for the e-Sourcing Capability Model for Service Providers (eSCM-SP) by IT Services Qualification Center (ITSqc).
Infosys BPO is the first company in India — and only the third globally — to be re-certified at Level 5 for eSCM-SP.
Swami Swaminathan, CEO and MD, Infosys BPO said, "We are proud to be the first Indian company to be re-certified as a level 5 eSCM-SP provider. This recognition validates our continued commitment to operational excellence and provides cutting edge business value to our clients."
The eSCM-SP is a quality model which addresses critical issues related to the BPO spectrum and increasingly is being adopted by clients in the IT-enabled outsourcing industry worldwide to evaluate, select and monitor service providers. Infosys BPO was evaluated on 84 practices of the eSCM-SP service delivery framework defined for ITeS providers.