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Capgemini grows Brazilian operations through BPO


Sao Paulo: IT services consultancy Capgemini is growing its Brazilian operations with a new office for Business Process Outsourcing in Blumenau, Santa Catarina.

The new center is part of the company's strategy to significantly expand its Brazilian operations. The company has already opened its doors employing 400 professionals (with the capacity to expand to 1,200) to support major clients such as Algar.

Capgemini Business Process Outsourcing (BPO) also has on another office in Campinas, Sao Paulo employing a total of 1,100 team members. It expects to reach 3,000 BPO employees in Brazil by 2015. Capgemini's BPO services are characterized by long-term contracts (7-13 years) for large companies, which can be highlighted by its work with Unilever, Syngenta, Avon, Nokia Siemens and Algar Group.

Roberto Cerqueira, Capgemini BPO Vice President, says Santa Catarina is a strategic delivery location for the company.

"Together with the Campinas office, the new unit will allow us to serve our customers throughout the globe, with the intent to generate significant value to them. The Vale do Itajaí region provides a large pool of talent, since it is home to many universities and offers a high quality workforce".

Aiming to expand its Brazilian BPO operations significantly, Capgemini is a member of Associação Brasileira de Provedores de Serviços de Apoio Administrativo (ABRAPSA), and holds a Strategy Director role.

"We are working hard to show the value of Business Process Outsourcing in the country", says Cerqueira.

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