London and Reston, Virginia: Accenture has started 2012 with demonstrations of its broad competitiveness in HR markets on both sides of the Atlantic.
The U.S. Federal Bureau of Investigation (FBI) has awarded Accenture Federal Services a Blanket Purchase Agreement (BPA) and four "task orders" to install an enterprise resource planning system to support the FBI's Human Resources Information System (HRIS).
The BPA was awarded under the General Services Administration IT schedule that provides technology support services to the FBI. The task orders under this award will enable Accenture to oversee selection, installation, testing and support to the agency's HR systems. Accenture also will complete a fit gap analysis to determine possible future costs to replace the FBI's current HRIS systems.
"By modernizing its Human Resources information System, the FBI will be able to increase effectiveness and streamline processes," said John Matchette, who leads Accenture's Federal Public Safety practice.
"These improvements will help the FBI develop a modern, on-demand system for accessing personnel information."
Meanwhile Shell has completed the transition of HR and payroll application management services to Accenture. Under an agreement signed July 2011, Accenture is now providing application maintenance services to Shell to support the company's SAP-based HR and payroll systems, which are being used by 90,000 people in 60 countries.
The work is being performed under a multi-year outsourcing contract that covers the functional areas of employee administration, self-service, environmental health, and payroll.
The application maintenance services Accenture is providing to Shell include preventative maintenance, change management, data archiving and management documentation. Application support services include service desk support, incident resolution and user access management, application operations and monitoring as well as technical support. In addition, Accenture will design, develop, test and implement enhancements to applications.
The outsourced services are being provided through Accenture's Global Delivery Network using delivery centers in India and the Philippines.
Accenture has had a relationship with Shell for over 15 years, supporting a range of outsourcing, technology and consulting projects across Shell's businesses.
Shawn Collinson, global client partner for Accenture's work with Shell, said, "The breadth of our SAP managed service capabilities allows us to improve service levels, while reducing the costs and risks associated with rich and evolving application environments. Our Global Delivery Network not only allows us to match the global footprint of multi-national clients, but our centers are adaptable to respond to fast-changing customer requirements."